Shipping policy

Last Updated: July 30, 2026

Thank you for shopping with us. We are committed to delivering your order safely and on time.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • If there is any delay due to high order volume or unforeseen circumstances, we will notify you via email or phone.

Shipping Time

Estimated delivery times are:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 4–7 business days
  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier partner, weather conditions, or other factors beyond our control.

Shipping Charges

  • Shipping charges (if applicable) will be displayed during checkout before payment.
  • Free shipping offers, if available, will be clearly mentioned on the website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking number and courier details. You can use this information to track your shipment.

Delivery

Please ensure that the shipping address and contact number provided during checkout are accurate.

If delivery fails due to an incorrect address, unavailable recipient, or incorrect contact information, additional shipping charges may apply for re-delivery.

Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the expected timeframe, please contact our support team, and we will assist you in tracking your shipment.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.
  • Share your order number along with clear photos or videos of the product and packaging.
  • We will review your request and provide an appropriate resolution as quickly as possible.

International Shipping

Currently, we ship only within India unless otherwise stated on our website.

Contact Us

For any shipping-related questions, please contact us:

Email: ritvaenterprises@gmail.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST